Subscription
Can I pause my subscription?
You cannot pause an existing paid subscription.
Do you offer lifetime subscription?
We’re glad to see that you wish to join the Innergy community for an extended period! Unfortunately, we do not have lifetime subscription plans at the moment.
I just purchased a subscription, but my account did not activate.
We're so sorry to hear that! Our helpful customer support team is available to assist you with account activation. Send an email detailing your issue to support@innergyapp.com and they will get back to you right away.
Do you offer a family plan?
At present, we do not offer any family plan for Innergy.
Does my subscription renew automatically?
Yes! For your convenience, your subscription renews automatically. As a courtesy, you will receive a notification before your billing date. If you wish to turn off the auto-renew feature, here's an article with the steps.
How do I cancel my Innergy subscription?
We're so sorry to see you go! Please refer to the below cancellation steps based on your device type. Android Open the Settings app on your device. Tap the profile icon on the top-right. Tap on Payments & Subscriptions. Tap Subscriptions and then ...
Where can I find my subscription details?
To find your subscription details, navigate to the Settings ⚙️page of Innergy. Tap Accounts & Manage Billing, and you should see your active plan listed below. To access your subscription details on the web portal, follow these steps: Visit ...
Do you offer student discount?
At present, we do not offer any student discount for Innergy.
Can I share my subscription with my family?
Innergy subscriptions work best when utilized by one person on one device. This ensures we are able to tailor content specific to your unique goals and aspirations. While parents can let a younger child view videos from time to time on their device, ...
I clicked on “Restore Purchase” but my Innergy subscription is still locked.
If you clicked on the "Restore Purchase" button in Innergy, but your subscription or purchased content remains locked, here are some common troubleshooting steps you can try in order to resolve the problem: Check Your Internet Connection: Ensure that ...
I no longer have access to the email linked to my previous account. Please advise.
No worries. Using the Restore purchase option will restore your access to your existing account as long as the subscription is still active.
How do I purchase Innergy?
At this time, Innergy can be purchased via Apple and Google stores. (For help with purchasing an Innergy gift card, click here. If you need help redeeming an Innergy gift card for an annual subscription, click here.) 1) Download Android Search for ...
How do I purchase Innergy subscription using Credit or Debit card on my Android device?
Tap on the locked content or tap the 'Try All-Access Free' banner at the bottom of the Innergy home screen. Select the payments checkbox & tap Next. Tap on ‘Add Credit or Debit card’. Enter your card details and tap Save. Tap Subscribe on the Yearly ...
How do I purchase Innergy subscription using UPI on my Android device?
To purchase Innergy subscription using UPI on your Android device, follow the instructions below: Tap on the locked content or tap the 'Try All-Access Free' banner at the bottom of the Innergy home screen. Select the payments checkbox & tap Next. ...
How do I purchase Innergy subscription using UPI on my iOS device?
To purchase Innergy subscription using UPI on your iOS device, follow the instructions below: Tap on any locked content or tap the 'Try All-Access Free' banner at the bottom of the Innergy home screen. Select the payments checkbox & tap Next. Confirm ...
How do I view/approve subscription autopay request on my UPI app?
Please follow the below mentioned steps based on the UPI app you use. Google Pay Open the Google Pay app on your device. Tap the profile icon at the top-right. Tap on Autopay to view and approve the pending request. Paytm Open the Paytm app on your ...
How do I create a UPI ID?
Please follow the below mentioned steps based on the UPI app you use. Google Pay Download the Google Pay app on your device. On your mobile device, open the Google Pay app . At the top right, tap your Profile picture. Tap Bank account. Tap Add bank ...