I clicked on “Restore Purchase” but my Innergy subscription is still locked.
If you clicked on the "Restore Purchase" button in Innergy, but your subscription or purchased content remains locked, here are some common troubleshooting steps you can try in order to resolve the problem:
- Check Your Internet Connection: Ensure that your device has an active internet connection.
- Confirm Correct Account: Make sure you are logged in with the same account you used to make the original purchase.
- Update Innergy: Ensure that you are using the latest version of Innergy. An outdated version might have compatibility issues that are affecting the "Restore Purchase" feature.
- Reinstall Innergy: Try uninstalling and reinstalling Innergy on your device. After reinstalling, attempt to restore your purchase again.
- Expired subscription: Check your purchase history. Your subscription may have already expired.
If none of the above steps resolve your issues, please reach out to us at support@innergyapp.com
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I am no longer using Innergy. Can I transfer my subscription to someone else?
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