Billing Questions
I purchased my subscription on Google Play Store. How do I get a refund?
For refund related requests, please reach out to us at support@innergyapp.com.
What are the acceptable payment methods?
At the moment, you can purchase Innergy subscription via Apple App Store or Google Play Store. To find out more about the acceptable payment methods, please refer to one of the links below. Apple (iOS) Apple accepts a variety of payment methods ...
What currencies do you accept?
Currently you purchase Innergy subscription via Apple App Store or Google Play Store. When purchasing via Apple or Google, the currency options may vary. Please refer to the Help Center links shared below for more clarity. Apple: ...
How can I update my payment method?
You can update your payment method on Apple / Google using different methods. Refer to the below mentioned links to update your payment method. For instructions on how to update payment method on Apple, click here For instructions on how to update ...
Do you offer a free trial?
Yes, we do! You can opt for a trial period of 7 days with Innergy’s annual subscription. During the free trial period, you can access all of Innergy’s content, to explore the wide range of content it offers. Please note that free trial is only ...
I purchased my subscription on Apple store. How do I get a refund?
The Apple App Store has a separate system for billing and payment information. We don't have access to their subscription or billing details to cancel or refund these purchases. Apple handles all billing for in-app purchases made on iOS devices. ...
How do I get my subscription receipt?
You will receive your subscription purchase receipt on the Apple App Store / Google Play Store email that you use while purchasing Innergy. The receipt should look like this: Receipt from Apple (for iOS users) Receipt from Google (for Android users) ...