Innergy Help Center | Troubleshooting Slow Performance on Innergy

Innergy is running slow. What do I do?

If the Innergy app is running slow, here are a few steps you can take to troubleshoot:

  1. Check Your Internet Connection: Ensure that you have a stable internet connection, as slow performance can often be due to weak Wi-Fi or mobile data.
  2. Close Other Apps: Close any other apps running in the background to free up your device's resources.
  3. Restart Your Device: A simple restart of your phone or tablet can help resolve temporary performance issues.
  4. Update the App: Ensure you're using the latest version of the Innergy app by checking for updates in the App Store or Google Play Store.
  5. Clear App Cache (Android only): Go to your device's settings, find the Innergy app, and clear its cache to improve performance.
  6. Reinstall the App: Uninstall and reinstall the app to resolve any issues related to corrupted files or settings.
  7. Check Device Storage: Make sure your device has enough available storage, as limited space can slow down app performance.
If these steps don't resolve the issue, please reach out to Innergy's customer support at support@innergyapp.com for further assistance.